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Quality
and Customer Satisfaction are 2 important objectives that we normally
read in every business and enterprise’s vision and mission
statements, and are on every CEO's mind, however, the evolution
of consumers taste for new products and services, along with market
requirements and needs has and without a doubt added enormous
pressure and various challenges to these objectives for many global
enterprises. Conceptually, we can safely say that those challenges
and restrains are similar in terms of side-effect and implications;
however, they vary in terms of resolution and planning concept,
processes and capital expenditure. We certainly see a familiar
and similar pattern of challenges facing business and industries
today, some of which are: |
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